As a small business owner I know only too well that the key to profitability is the level of customer service I provide. A business lives and dies on their customer service. All levels of Government invariably have bad reputations when it comes to customer service however.
This is one of the first things I noted when I became an elected member of the City of Unley.
As a result of my not having confidence requests I had put in where being addressed I had discussions with management and some changes were made which improved things significantly. It was still far from a system that we could hold up as an industry benchmark however.
Our new management team have likewise recognised the limitations of our system. After many months of hard work the new Customer Request System they have pout together went live last Thursday,.
Thanking you all in anticipation.