As a small business owner I know only too well that the key to profitability is the level of customer service I provide. A business lives and dies on their customer service. All levels of Government invariably have bad reputations when it comes to customer service however.
This is one of the first things I noted when I became an elected member of the City of Unley.
As a result of my not having confidence requests I had put in where being addressed I had discussions with management and some changes were made which improved things significantly. It was still far from a system that we could hold up as an industry benchmark however.
Our new management team have likewise recognised the limitations of our system. After many months of hard work the new Customer Request System they have pout together went live last Thursday,.
This system is a core element of our customer service focus and will enable us to recognise, refine and improve our service delivery across the whole of the organisation.
Over the coming weeks and months we will be monitoring the adoption and progress of this system. We are expecting that there will be some teething issues and challenges as we deal with the service visibility this system will give us.
So that we can track all issues and challenges, please and I will pass it on to those who have developed the system. This is absolutely the right time to tell us if we are getting it wrong.
Thanking you all in anticipation.